FAQs
FAQs
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What Incoterms do you work with?

We support major Incoterms including FOB, CFR, CIF, EXW, and DAP, based on your logistics preferences.

How do you pack steel products for shipment?

We use professional reinforced packaging (steel strapping + waterproof wrapping + anti-rust coating) to ensure safe transportation. Custom packaging solutions are also available for special requirements.

Which ports do you ship from?

We mainly ship from major Chinese ports such as Guangzhou, Shenzhen, Ningbo, and Shanghai.

What is your typical delivery timeline?

Delivery time depends on the destination port: usually 15–45 days by sea to most countries. Combined with production lead time, total lead time is around 30–60 days for standard orders.

Do you provide after-sales support?

Yes. We offer full after-sales service, including tracking shipment status, resolving quality issues, and providing technical support for your projects.

What should I do if there is a quality problem after receiving the goods?

If you find any quality issues, please provide photos/videos and inspection reports within 7 working days of receiving the goods. We will work with you to resolve the issue, including replacement or compensation, based on the actual situation.

Can you help with customs clearance documents?

We provide all necessary export documents, including commercial invoices, packing lists, bills of lading, MTC, and certificates of origin, to support your customs clearance.

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